Question: How does 'service level management' contribute to the 'plan' value chain activity? Question 1 3 options: Collects and processes feedback from customers and users Provides

How does 'service level management' contribute to the 'plan' value chain activity?
Question 13 options:
Collects and processes feedback from customers and users
Provides information about the actual service performance and trends
Collects feedback during interactions and communicates service performance objectives to the operations and support teams
Uses feedback from users about the new service and requirements from customers to make the service better

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