Question: How does social CRM differ from traditional CRM ? A ) Social CRM focuses on offline interactions, while traditional CRM focuses on online interactions B

How does social CRM differ from traditional CRM?
A) Social CRM focuses on offline interactions, while traditional CRM focuses on online interactions
B) Social CRM focuses on customer interactions through social media channels
C) Social CRM does not involve customer interactions
D) D) Traditional CRM does not involve customer interactions

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