Question: How does the article suggest that business thinking and practice has evolved since the exhortations for business process re-engineering in the 1990s? Summarise the benefits

  1. How does the article suggest that business thinking and practice has evolved since the exhortations for business process re-engineering in the 1990s?
  2. Summarise the benefits for BPM discussed in the article.
  3. Discuss the need for a concept such as BPM when all new information systems and digital business initiatives are ultimately driven by process improvement.

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