How does the proposed framework for "Customer$-$Centric Knowledge Creation for CRM$"$ address the challenges associated with acquiring and managing customer knowledge in a crossfunctional, technology$-$driven organization, and what benefits can businesses expect to achieve by implementing such a framework in their CRM strategies?

By providing a step$-$by$-$step guide for implementing CRM software; business$$s can expect reduced operational costs and improved efficiency.

By focusing on cross$-$functional socialization, externalization, combination, and internalization; businesses can expect enhanced customer understanding, improved organizational knowledge, and a customerfocused mindset.

By emphasizing the importance of customer segmentation and demographic analysis; businesses can expect increased market share and revenue growth

By outsourcing CRM functions to specialized service providers; businesses can expect better scalability and faster implementation timelines.