How does the role of the facilitator differ from that of the mediator? The mediator needs to use a hands-on approach, while the facilitator is less involved. The mediator is a professional full-time job, while a facilitator can be anyone at the company. The mediator must be a lot more subjective in order to resolve the issue, while a facilitator should be objective. The mediator needs to work to the satisfaction of both parties, while the facilitator can have a win/lose outcome