How effective do you find each response?

How would you describe the tone and style of each response?

Which one is the best, and why?

Your nursery sells plants in your store and also by mail order.

Today you received an email from Pat Sykes complaining that the plants in a

$$572$ order did not arrive in satisfactory condition

$$All of them were dry and wilted. One came out by the roots when I took it

out of the box. Please send me a replacement shipment immediately.$$

Below are five possible responses to Pat.