Question: How has customer relationship management (CRM) evolved or changed with the rise in the popularity of social media? Explain. For an online merchandise store like

How has customer relationship management (CRM) evolved or changed with the rise in the popularity of social media? Explain.

For an online merchandise store like CompanyOne, what are some of the common social CRM tools? Analytical CRM tools? Recommend one commercially available social CRM tool and one commercially available analytical CRM tool to CompanyOne, discuss the pros and cons of each tool, and explain the reasons for your selections.

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