How is a team different from a group in an organization?

1. A team is a mature group with a high degree of interdependence
2. A team is selected by upper management while a group is more informal
3. A team involves two people while a group involves four or more
4. A team meets together onsite at the organization, whereas a group meets outside of the organization

Differentiate between distributive negotiation and integrative negotiation.

1. Distributive negotiation leads to equal share of funding for all parties, while integrative negotiation leads to one person receiving funs
2. Distributive negotiation is used in the legal field. Integrative negotiation happens in fiscal transactions
3. In distributive negotiation, one party's gain always leads to the other party's loss. During integrative negotiation parties try to reach an agreement that benefits them both by focusing on creating new options and solutions
4. Distributive negotiation happens in a closed room without any mediators. Integrative negotiation happens in an open room with a mediator for each party present

Is a process in which people disagree over significant issues, thereby creating friction.

1. Negotiation
2. Avoidance
3. Stagnation
4. Conflict

Identify an element of active listening

1. Continuing the talk
2. Immediate response
3. Suspending judgement
4. Reassign themes

When thinking about seeking cultural change, at what amount of time should managers expect successful changes in an organization's culture?

1. 15 to 20 years
2. 3 to 5 years
3. 5 to 15 years
4. 6 months to 2 years

Which type of personality can be described as action-oriented?

1. Defensive personality
2. Type A personality
3. Proactive personality
4. Reactive personality