How is the utilization percdentage calculated on this sheet? What is the formula to achieve 0.6, etc.

E Volvo VNN B H 1 TN Exhibit B CSR Demand - Capacity Analysis 2 Time Period Number of Number of Number of Total Calls Current Equation 7.2 Equation 7.2 Rounded 3 Calls Taken Abandon Busy Signal Number of Current Target to Next 4 Calls by Calls CSRs CSR Number of Highest 5 Customer Not Taken On-Duty Utils (%) CSRs@90% Number 6 6:30 15 0 0 15 2 0.6 1.3 2 7 7:00 16 0 0 16 2 0.64 1.4 2 8 7:30 45 4 0 49 3 1.31 4.4 5 9 8:00 60 5 0 65 5 1.04 5.8 6 10 8:30 62 6 2 70 5 1.12 6.2 7 11 9:00 71 4 1 76 5 1.22 6.8 12 9:30 77 5 0 82 5 1.31 7.3 13 10:00 84 11 4 99 6 1.32 8.8 9 14 10:30 75 8 3 86 7 0.98 7.61 8 15 11:00 81 4 3 88 7 1.01 7.8 8 16 11:30 69 6 1 76 6 1.01 6.8 17 12:00 79 2 0 81 6 1.08 7.2 8 18 12:30 66 3 2 71 6 0.95 6.3 19 1:00 80 4 3 87 5 1.39 7.7 8 20 1:30 76 8 6 90 4.5 1.6 8 8 21 2:00 92 6 7 105 6 1.4 9.3 10 22 2:30 85 7 5 97 10.5 0.74 8.6 9 23 3:00 73 4 3 80 11 0.58 7.1 8 24 3:30 78 2 3 83 10 0.66 7.4 8 ola E Volvo VNN B H 1 TN Exhibit B CSR Demand - Capacity Analysis 2 Time Period Number of Number of Number of Total Calls Current Equation 7.2 Equation 7.2 Rounded 3 Calls Taken Abandon Busy Signal Number of Current Target to Next 4 Calls by Calls CSRs CSR Number of Highest 5 Customer Not Taken On-Duty Utils (%) CSRs@90% Number 6 6:30 15 0 0 15 2 0.6 1.3 2 7 7:00 16 0 0 16 2 0.64 1.4 2 8 7:30 45 4 0 49 3 1.31 4.4 5 9 8:00 60 5 0 65 5 1.04 5.8 6 10 8:30 62 6 2 70 5 1.12 6.2 7 11 9:00 71 4 1 76 5 1.22 6.8 12 9:30 77 5 0 82 5 1.31 7.3 13 10:00 84 11 4 99 6 1.32 8.8 9 14 10:30 75 8 3 86 7 0.98 7.61 8 15 11:00 81 4 3 88 7 1.01 7.8 8 16 11:30 69 6 1 76 6 1.01 6.8 17 12:00 79 2 0 81 6 1.08 7.2 8 18 12:30 66 3 2 71 6 0.95 6.3 19 1:00 80 4 3 87 5 1.39 7.7 8 20 1:30 76 8 6 90 4.5 1.6 8 8 21 2:00 92 6 7 105 6 1.4 9.3 10 22 2:30 85 7 5 97 10.5 0.74 8.6 9 23 3:00 73 4 3 80 11 0.58 7.1 8 24 3:30 78 2 3 83 10 0.66 7.4 8 ola