how much time will it take to process 100 loans?

What is the utilization of worker 3?

What is the average labor utilization of the workers?

4. One Hour Loan One Hour Loan offers customized loans. Customers call a toll-free number with a specific loan request and obtain a response within an hour. One Hour loan's business process includes five activities that must be conducted in the sequence described below. (The time required for each activity is shown in parentheses.) Activity 1: Answer customer call and record key information (4 minutes/loan). Activity 2: Gather and format the information (obtain credit scores, organize customer-specific needs) for analysis (5 minutes/loan). Activity 3: Analyze the information: check the creditworthiness and decide the loan amount and APR to offer (7 minutes/loan). Activity 4: Perform final checks on the loan offer (2 minutes/loan). Activity 5: Call customer back with the new loan offer and close (4 minutes/loan). The whole process is conducted by three workers in a worker-paced line. The assignment of tasks to workers is the following: Worker 1 does activity 1, Worker 2 does activities 2 and 3, and Worker 3 does activities 4 and 5. Each worker is paid $20 per hour. You can assume that there exists unlimited demand and that loans are only entering the process at the rate of the bottleneck. (a) What is the bottleneck in the process? (b) What are the costs of direct labor? (c) Across all three workers, what is the average labor utilization? (d) How would you rebalance the process to maximize process capacity, assuming that the five activities have to be carried out in the given order