How to Downsize Successfully While Using Please help the owner by answering the following HRP Fundamentals questions. A successful franchise owner of a prestigious sporting goods QUESTIONS chain is feeling the effects of technology, with more and more online sales and less and less customers in the shops. 1 Using your HR planning expertise, forecast the Locally there are three stores, and typically each store needs demand of labour in the stores and the online the following positions staffed for optimum profitability environment over the next three years. and success: a store manager, an assistant manager, five 2 Assuming an annual 15 percent turnover level of department managers, and 20 customer service represent in-store workers and a 30 percent turnover level of atives, averaging $1 200 000 in annual revenue. However, online-focused employees, determine HR supply there has been a trend of 20 percent sales decline in stores, estimates over the next three years. with an increase of 30 percent sales online (last year the 3 Do you forecast a labour shortage or surplus? online revenue stream was $300 000). The franchise owner Develop a clear plan to help address the forecasted was able to handle all of the online sales with a team of five labour shortage or surplus. full-time remote workers (working from home) last year. The owner wants each store to maintain their produc- tivity, which he measures as the revenue per employee. He abo thinks that there is potential to grow the online business