how to respond to this post. A divisional (region-based) manager at Costco works underneath the board of directors and CEO. They are responsible for specific areas of the company such as operations, finance, and marketing. They have a large degree of autonomy and decision-making power within their respective areas. One such decision that could be made at the Managerial level would be to evaluate customer satisfaction and efficacy during the check-out process within their grouping of stores. After compiling the data it could be determined that the average time it takes for a customer to pass through the check-out area and depart the store is 10 minutes. A managerial level decision that could then be made would be to cut that average time down to 5-8 minutes at every store in the region. In order to do this an IT system like the self check-out system could be leaned on to support the decision maker. It is a known fact that the employment of the self check-out system can be beneficial for a store to cut down on queue times. "Queues for self-checkout tend to move more quickly, because multiple terminals tend to have a single queue - whereas traditional