How to solve

QUESTION $1$

$(20$Marks$)$

$"$We are put in a very tough position here. Most of the customers don't know what they really want so we have to spend hours working with them to get a reasonable statement of Work that we can develop the project scope around "According to the extract, the project managers must work with the client to develop a Statement of Work. Provide a brief description of a sow and identify its components.