How typical are the attitudes that Sheehy reports? Does his description of a new work ethic tally with your own experience?

$4.$ Is it reasonable to expect workers, especially in a capitalist society, to be more devoted to their jobs, more concerned with quality and customer service that Sheehy$$s coworkers were? What explains employee theft?

$5.$ In what ways does the culture of our capitalist society encourage attitudes like those Sheehy describes?