1. "How we do things around here" or "The way things are here" is a complex concept management studies to understand their own organizational culture. True or false

2. The practice of management can be traced back to 3000 BC; yet the more formal study of management began in the 1800's. True or False

3. Quantitative management science was used by the Walt Disney Company to develop the Flash Pass system. The system avoids visitors waiting in long lines for a ride. Ture or False

4. Mary Parker Follett ( 1868-1933) created and supported the humanistic perspective by introducing the concept of empowering versus controlling employees. True or False

5. When people overestimate the contribution of internal factors to their success and overestimate the contribution of external factors to their failures, it is called self-serving bias. True or False

6. Max Weber, a German theorist who lived from 1864-1920, introduced most of the concepts of modern bureaucratic organizations. T or F

7. Origin of Control refer to how people perceive the cause of life events. T or F

8. Self-confidence is an individual's strong belief that he or she can accomplish a specific task or outcome successfully. T or F

9. Management professionals responsible for a temporary work project involving people from multiple functions and organizational levels are designated as:

a. Expatriates

b. Leading managers

c. Project Managers

10. Frank Gilbreath contributed to a drastic efficiency in the medical/surgical industry by conducting ____________ and ___________ studies.

a. reduce and reduplicate

b. treat and street

c. time and motion

d. respond and react