How will you professionally handle Johnny Johnsons pressure? How will you help Shelly Seashell realize her vision for her team? Will you discuss the resistance with Shelly or will you keep quiet? Why? Give 3 reasons why you think the cross training of team members is a good or bad idea. Provide examples for each statement. How can you help Shelly Seashell develop a positive culture?

Overview

Typically a manager is the person on a team responsible for getting results and getting things done by holding the team members accountable. Most managers will possess a skill set, which includes human skills in communication, conceptual skills to analyze complex situations, and technical skills, which is the ability to apply specialized expertise/knowledge in various situations. At times a manager has to make difficult decisions about employees and the culture. And sometimes so do you.

The Scenario

In this scenario you work for a public relations company called Successful You. The company recently went through an organizational change and your good friend, Shelly Seashell is now your supervisor. Ms. Seashell has decided that she would make an impact on the team by developing a more positive culture throughout her department. Specifically, she has expressed her interest in cross training her department team members so that more people could schedule a vacation because there would be coverage. She never did understand why only one or two people were trained to do a job that several people should be trained to do. Shelly felt this move would help build the teams morale and help develop a team oriented culture.

Because you and Shelly were friends before she got promoted she feels like you are a comrade that she can depend on to support her in the new role and with this new initiative. As expected, some of the team members were resistant to this change and were not interested in learning a new job. You have overheard the chatter that some people thought Shelly Seashell should not have been promoted at Successful You, and that they are not going to comply with Shellys direction. Several teammates have come to you to ask you your opinion on the changes and cross training. One person in particular, Johnny Johnson is expressing withdrawal behavior and is putting pressure on you to resist the change too. You are familiar with this type of behavior and it worries you that his resistance will influence others and negatively impact the positive culture Shelly Seashell is working to create.

Understanding how important this cross training initiative is to Shelly to help build the culture she wants for her team, you are faced with a decision.

• Demonstrate the importance of interpersonal skills in the workplace
• Examine cultural norms
• Identify managers challenges and opportunity in applying organizational communications