Question: How will you use the information in this course ( Business Process Design and Improvement) to identify a business process and make necessary improvements? Provide

How will you use the information in this course ( Business Process Design and Improvement) to identify a business process and make necessary improvements? Provide a few specific examples of areas (current or former employers) (Customer service) whereby there are great needs to make business process improvements. How do you go about making recommendations for improvements when people are completely comfortable with the "status quo" and do not see any reason to change the business processes?

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