how would Reagen handle this call ents g McGraw- t enter ect ve ary Employee Name Reagan

how would Reagen handle this call

 

Transcribed Image Text:

ents g McGraw- t enter ect ve ary Employee Name Reagan Patrick Supervisor Malik Katahri Position Medical Assistant Extern Question 3 PATIENT WITH EMPLOYEE Date of Hire Externship Start: 04/07/2019 Credentials Student Other Information Honors student. Puts a lot of pressure on herself. Reagan Patrick has been selected by Malik Katahri and his team as their MA extern for this semester. BWW was Reagan's first choice; although excited to be working with this office, she also feels a lot of pressure to be "perfect" during this experience. She has been with them for a few days, and today she will be helping Miguel Perez, the administrative MA, with the phones and front office duties. Reagan feels she is ready but knows from the little time she has been in the office that as soon as they take the phones off the automated answering system, she is going to have to be at the top of her game as the voice of BWW Medical Associates. As the phone rings for the first time, she takes a deep breath; puts a smile on her face; and, answering on the third ring, says, "Good morning. BWW Medical Associates, this is Reagan. How may I help you?" and her morning begins. CTerry Vine-Blend Images LLC Recall Reagan Patrick from the case study at the beginning of chapter 14. Now that you have completed the chapter, answer the following questions regarding her case: 1.5 pts The first phone call is easy--a routine appointment for next week, which Reagan books without a problem. The next caller states he must speak with Dr. Buckwalter immediately. How should Reagan handle this call? ents g McGraw- t enter ect ve ary Employee Name Reagan Patrick Supervisor Malik Katahri Position Medical Assistant Extern Question 3 PATIENT WITH EMPLOYEE Date of Hire Externship Start: 04/07/2019 Credentials Student Other Information Honors student. Puts a lot of pressure on herself. Reagan Patrick has been selected by Malik Katahri and his team as their MA extern for this semester. BWW was Reagan's first choice; although excited to be working with this office, she also feels a lot of pressure to be "perfect" during this experience. She has been with them for a few days, and today she will be helping Miguel Perez, the administrative MA, with the phones and front office duties. Reagan feels she is ready but knows from the little time she has been in the office that as soon as they take the phones off the automated answering system, she is going to have to be at the top of her game as the voice of BWW Medical Associates. As the phone rings for the first time, she takes a deep breath; puts a smile on her face; and, answering on the third ring, says, "Good morning. BWW Medical Associates, this is Reagan. How may I help you?" and her morning begins. CTerry Vine-Blend Images LLC Recall Reagan Patrick from the case study at the beginning of chapter 14. Now that you have completed the chapter, answer the following questions regarding her case: 1.5 pts The first phone call is easy--a routine appointment for next week, which Reagan books without a problem. The next caller states he must speak with Dr. Buckwalter immediately. How should Reagan handle this call?

Answer rating: 100% (QA)

Reagan should handle the call from the patient who insists on speaking with Dr Buckwalter immediatel... View the full answer