Question: How would you define customer value/value for money? What is an order qualifier and what is an order winner? What is the relationship between order

  • How would you define customer value/value for money?
  • What is an order qualifier and what is an order winner?
  • What is the relationship between order qualifiers and order winners?
  • What are the inherent differences between manufacturing operations and service operations?
  • What is meant by tangibility?
  • How do processes differ between different organisations from a volume and variety perspective?
  • What is the typical agenda for a strategic session?
  • What role should the operational function play in the strategic direction of the organisation?

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