1. How would you go about conducting a job analysis for the cage attendant job?Referring back to Figure 2-2, make an action plan for each of the six steps

Starbright Casino Using Job Analysis for Job Rotation and Redesign The casino was all set for another busy and profitable Her mind switched to solving the problem at hand. Friday night. The tribute band would be starting in another The two cages each needed two cashiers for that night's hour and the restaurants and bar stools were nearly full shift. With one now away, she would have to pull one of with preshow diners. Many of the show seekers would the table-game dealers or slot-machine attendants. No one return to try their hand at tables or slots before the evening would be happy to forego their scheduled work for a shift in was out. As Shea looked around the casino floor, she could the cage. Shea aimed to schedule cage shifts evenly across feel the energy just starting to ramp up as the night's hope all of the table-game dealers and slot-machine attendants ful gamers were trickling in, replacing the coffee-drinking for each night they normally worked to be as fair as pos- day crowd now cashing in their remaining chits and chips. sible in giving each staff member time on the floor. Well, Shea scanned the day shift employees, knowing they except for the crap table dealers, Shea thought. They didn't would be counting down the time until they could rest their have to take a turn in the cage, and Shea knew this was a tired backs and feet with their shift behind them. As shift point of contention for the other staff. Four-person teams manager, she couldn't help but keep a casual lookout for managed each crap table, and the quick math and complex- the table-game dealers, slot machine attendants, and casino ity of the game, owing to the number of gamblers and bets cashiers who would be taking over as the evening crew to keep track of, meant that fewer staff could handle the during the shift change in 15 minutes. game. Other employees coveted the crap table, in part so Just then, Shea spotted Bin walking quickly in her direc- they could avoid the cage. tion, a grim look on his face. Angelo was supposed to be Shea looked to the remaining table-game dealers and working in the cage tonight, and he just called in sick. slot attendants. They would have to offer one fewer table Shea could tell from the tone of Bin's voice that he was game tonight, which meant the casino would likely leave questioning whether Angelo was actually sick or just avoid- some gamblers with a little more money in their pockets ing taking his turn exchanging bills for chips and turn- at the end of the night than Starbright would have hoped. ing chips into cash as a cashier in the cage. Shea silently She glanced at the evening shift staff now entering the acknowledged that the absence rates when staff members floor, mentally eliminating the four who had worked the were scheduled to work cage shifts were significantly cage last Friday. Shea could move one of the slot attendants higher than when they were scheduled to work the tables into the cage, and then one of the table-game dealers to or slots. She knew that being closer to the gambling action the slots, but then realized she would be disappointing two was more exciting than being in the cage and made the shift staff instead of only one. She saw Marcel heading toward pass by more quickly. As well, there was always the possi- the Texas Hold 'Em tables, but she dismissed the idea of bility that lucky gamblers would share a chip or two with moving him to the cage. He had covered for another last- their dealers. minute absence in the cage last Saturday. Her gaze rested