Question: How would you handle a question that you didn't know the answer to? What would you do? Select the best and worst response Acknowledge the
How would you handle a question that you didn't know the answer to? What would you do? Select the best and worst response Acknowledge the question and let the caller know you will research and provide Best Neutral Worst the answer. Use your resources to find the answer as best you can. Transfer the caller to my Supervisor to ensure the question gets answered Best Neutral Worst quickly. Ask the customer to hold and then message a colleague to find the answer. Best Neutral Worst
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