HRMT $301$ Individual Assignment $2$

Total $25$ marks $(10\%$ of final grade$)$

Instructions:

$1.$ Ensure that you create a proper title page for the document with your name, student number and section number.

$2.$ Read the Case Incident located in the summary of Chapter $12$: $$A New Compensation Program to Motivate Performance$.$ Complete all three questions. Refer to the rubric below for marking values for each question.

Criteria Distinguished

$(90-100\%)$ Proficient

$(80-89\%)$ Satisfactory

$(70-79\%)$ Developing

$(60-69\%)$ Unsatisfactory

$($Less than $55\%)$

Question #$15$

Answer is accurate and detailed; explanation is clear. The answer clearly aligns with the content in the chapter. $4$

Includes a solid explanation and analysis that supports the correct answer. $3$

Explanation and analysis somewhat support a correct answer. $2$

Aspects of the explanation and analysis somewhat support a correct answer. Less than $1$

Based in the on the content of the chapter the answer provided is incorrect.

Question #$210$

Answer is accurate and detailed; explanation is clear. The answer clearly aligns with the content in the chapter. Excellent description of linking compensation programs and motivation. $8$

Includes a solid explanation and analysis that supports the correct answer. Good linkage between compensation programs and motivation. $6$

Explanation and analysis somewhat support a correct answer. Some linkage between compensation programs and motivation. $3$

Aspects of the explanation and analysis somewhat support a correct answer. Linkage between compensation and motivation weak. Less than $4$

Based in the on the content of the chapter the answer provided is incorrect.

Question #$310$

Answer is accurate and detailed; explanation is clear. The answer clearly aligns with the content in the chapter. Recommendations are detailed clear and implementable. $9-8$

Includes a solid explanation and analysis that supports the correct answer. Solid recommendations. $7$

Explanation and analysis somewhat support a correct answer. Some recommendations. $6$

Aspects of the explanation and analysis somewhat support a correct answer. Weak recommendations. Less than $4$

Based in the on the content of the chapter the answer provided is incorrect.

A New Compensation Program to Motivate Performance

Marilyn Brown started her chain of $10$ wedding boutiques approximately five years ago. She presently operates within southwestern Ontario and has been enjoying record profits. Marilyn's wedding boutiques provide full$-$service amenities to future brides, including wedding planning services, custom fittings, and locating hard$-$to$-$find wedding dresses.

Marilyn's customer service philosophy is that customers are number one and must be satisfied with their purchases. However, recently there has been a rise in complaints regarding the lack of friendly service being provided, and three long$-$standing employees have threatened to leave unless their compensation is adjusted in response to servicing Marilyn's very demanding clients. Currently, Marilyn pays all of her staff the same base salary of $$14$ per hour without any benefits. Marilyn feels that this approach promotes equity and eliminates any perceptions of favouritism between employees regarding compensation.

Since receiving the negative complaints and the threats of some of her staff leaving, Marilyn has decided she needs to rethink her compensation philosophy and needs your help.

$1.$ What are the specific problems with Marilyn's current compensation program?

$2.$ Discuss the types of compensation programs and plans available to Marilyn to motivate and retain her existing staff.

$3.$ Should Marilyn use only one type of compensation plan, or a combination plan for her employees? Discuss your recommendation in detail.