Question: hrustmaster is trying to understand its overhead allocation for the call center that supports its sales. It believes that by understanding the overhead costs and

hrustmaster is trying to understand its overhead allocation for the call center that supports its sales. It believes that by understanding the overhead costs and their respective cost drivers, the company will be in a better position to allocate overhead to the various products that require more service. Management is considering these four potential cost drivers:

Customer call minutes

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