@ https://conestoga.desire2learn.com/d2\/le/content/484405/viewContent/11005704/View G a 112 2015 -1 + Automatic Zoorn View as Text Download Figure 1: Yearly Costs of the Present and Proposed Contact (Call) Centre Alternatives Current Support Desk Costs Company A Company B Proposal Company C Proposal Proposal Personnel Costs: Personnel Cost: Personnel Cost: Personnel Cost: 40 full-time equivalent (FTE) $2,400,000 per $2,000,500 per contract year 45 full-time equivalent technical experts @ $60,000 contract year (covers all administration and (FTE) technical experts @ per year (salary and (covers all personnel requirements) $52,500 per year (salary benefits) administration and and benefits) 2 supervisors @ $ 80,000 per personnel 2 supervisors @ $ 75,000 year (salary & benefits) requirements) per year (salary & benefits) Equipment Costs: 4 servers @ $8,000 each per year 30 PCs @ $750 each per year Equipment Costs: $67,500 per contract year (covers dedicated usage of 5 servers and 30 PCs) Equipment Costs: Equipment Costs: 3 servers @ $10,000 each $50,000 per per year contract year 28 PCS @ $700 each per year (covers dedicated usage of 5 servers and 40 PCs) Variable Costs: Variable Cost: $1.13 per contact (office $1.05 per contact supplies, fax paper, etc.). Use 800.000 Use 800.000 contacts per contacts per year. year. Variable Cost: $1.15 per contact Use 800,000 contacts per year. Variable Cost: $ 1.02 per contact Use 800,000 contacts per year. be here to search 37F Clear AGO ENG 10 17