Question: https://www.viddler.com/embed/3c5a8c1b/?f=1&player=arpeggio&secret=89370394&make_responsive=0 https://www.boston.com/news/entertainment/2017/03/20/theme-parks-aiming-to-eliminate-waiting-in-lines/ https://www.insider.com/waiting-in-line-at-disney-world-hacks-2018-7 https://www.tripsavvy.com/six-flags-flash-pass-3224566 https://www.popsci.com/touring-plan-app-disney-lines/ Then, discuss how these amusement parks manage customer waiting: What methods and processes does Disney employ to improve their customer

https://www.viddler.com/embed/3c5a8c1b/?f=1&player=arpeggio&secret=89370394&make_responsive=0

https://www.boston.com/news/entertainment/2017/03/20/theme-parks-aiming-to-eliminate-waiting-in-lines/

https://www.insider.com/waiting-in-line-at-disney-world-hacks-2018-7

https://www.tripsavvy.com/six-flags-flash-pass-3224566

https://www.popsci.com/touring-plan-app-disney-lines/

Then, discuss how these amusement parks manage customer waiting:

  1. What methods and processes does Disney employ to improve their customer experience (in terms of waiting in line)?
  2. Do you like the use of FastPass/FlashPass? Is it fair? Have you or would you be willing to pay for it?
  3. Do you have unique suggestions on how to improve the queuing system in other retail/service/entertainment organizations?

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