https://youtu.be/SJ6pjBZvgrM

1) How does data mining play a roll in knowledge discovery for this case. Would a classification model or a linear regression model be best for exploring this problem? Discuss why.

2) The case discussed "KPIs." Explain what a KPI is. Describe what you would want to show if you were constructing a dashboard to the executives managing the call centers to address the case's issue.

3) Submit three potential Kaggle dataset links and research questions that can be solved with either linear regression or a classification model.