Question: Hughes ( 2 0 1 6 ) article, The Heroics, Fear, and Discipline of Technology Incident Management. Notice the leadership traits of an incident manager

Hughes

(2016)

article, "The Heroics, Fear, and Discipline of Technology Incident Management. Notice the leadership traits of an incident manager don't really describe the hands

-

on "superhero" people normally think of during an incident. How do heroics inhibit the success of incident response?

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