. Human limitations have an impact on job design, equipment, processes, etc. What are human limitations? How do they impact work? Why must you be aware of the issue of limitations? What are the implications of limitations on expected job performance?

. Organizations have a major concern related to customer service and customer satisfaction. Why are organizations stressing customer satisfaction? What would you do to determine the level of satisfaction the customers have with your function? Provide steps in the process and how you would use the results.