HUMAN RESOURCES MANAGEMENT Case 1: Conducting Job Analysis 1. Identify and analyse the main issues/problems in the case. ii. How does these issues affect the organisation? iii. List and analyse each recommendation based on the issues. Mr. John, a human resource consultant, was hired by Syarikat Sphere Manufacturing Sdn Bhd to conduct an audit of human resource activities. Specifically, he was asked to inform the management on what aspects of human resource management was done well and what aspects needed improvement John task for today was review the job analysis process and the way job descriptions and job specifications were prepared by Mr Roza, the human resource executive responsible for job analysis, greeted John and said, "why don't we meet the production manager and see how we did the job analysis and prepared job descriptions for the production department". The production manager's office was located in an upstairs room in the middle of the factory and had glass wall on three sides. Form this office, John noticed that he observed most of the factory operations. John introduced to Mr Smith, the production manager. Roza told Smith that John was interested in the job descriptions and wanted to find out more about how they were prepared. Halim replied, "no problem, let me get the file and show you what we have". John noticed that Roza and Smith appeared to have a good relationship, displayed through their body language. The first job description was for Mill Operator, and as they looked at the job description, Smith pointed out of the window and said, "we have ten mill operators and one of them working there". John read the job description and watched the mill operator doing the job and saw that the operator was doing everything described in the job descriptions. After reading more job descriptions and observing employees doing their job John asked Smith, "how did you go about preparing these job descriptions and what about updating them". Smith replied, "well Roza had organized an in-house training program on job analysis which I attended, so I am very familiar with process of conducting job analysis and the relationship between job analysis and job descriptions. If there are any changes to machinery or processes, we do another job analysis and revise the job descriptions to reflect the changes. Otherwise, we make it a point to re-do job analysis once every three years because there may be minor changes that occur which after three years become big changes. Also, we work closely with Roza and his boss and ask for their assistance when we have problems or we need their expertise to edit the completed job descriptions. All these years, we have worked well together and I rely on their expertise