Human Resources Selection $($Scenario$)$

Denise has been asked by her boss, Stephen, the vice$-$president of human resources, to review the selection methods their firm has been using and to recommend improvements for future recruiting. It seems that recent hires have not been working out, and this has caused friction between the human resources department and the front$-$line managers who have to utilize the talent sent to them. In addition, there was currently a need to hire some top exekutives in the company, and due to the responsibility these positions carry, Stephen wanted to ensure they selected the best possible candidates.

In interviewing candidates for a management position in the accounting department, Denise presented applicants with an imaginary scenario dealing with a customer who is unhappy with a billing discrepancy. She then asked each applicant to participate in a role playing exercise to see how they would resolve the problem. This selection method is known as a

multiperson comparison

realistic job preview

group interview

situational interview