Question: I am needing to do a Job Evaluation using Point Factor Method. I am assigning degree levels to each compensable factor. I need help with

I am needing to do a Job Evaluation using Point Factor Method. I am assigning degree levels to each compensable factor. I need help with the degree levels for Responsive and Customer Service.

I defined Responsive in this model as: The capacity to correctly answer needs and meet demands in a timely manner.

I defined Customer Service in this model as: The capacity to offer excellent support to customers - both directly and non-directly.

Degree	Level of Responsiveness
4
3
2
1

Degree	Level of Customer Service
4
3
2
1

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