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Questions: 1-10

ASSIGNMENTS Ch.8 Discussion Questions 1 to 10 Page 501 1. What are examples of administrative decisions that might be made in managing the performance of professors? Developmental decisions? 2. What would you consider the strategy of your university (e.g., research, undergraduate teaching, graduate teaching, a combination)? How might the performance management system for faculty members fulfill its strategic purpose of eliciting the types of behaviors and results required by this strategy? 3. What do you think is the most important step shown in the model of the effective performance management process? Justify your answer. 4. What sources of performance information would you use to evaluate faculty members' performance? 5. Why are companies changing their performance management systems? Is this a good idea? Why? 6. Think of the last time you had a conflict with another person, either at work or at school. Using the guidelines for performance feedback, how would you provide effective performance feedback to that person? 7. Explain what faimess has to do with performance management 8. Why might a manager unintentionally distort performance ratings, or the reasons used to explain an employee's performance? What would you recommend to minimize this problem? 9. Can electronic monitoring of performance ever be acceptable to employees? Explain. 10. Customer satisfaction surveys completed after a service call show that a call center representative is having difficulty answering customers' questions about their cell phone bills. How would you diagnose the cause of this performance problem? Explain