I. Answer the below statements by True or False:

1- Service is Step 1 in the cleaning process.

2-Bathroom floors needs to pre-pretreat similarly to the sink and toilet seat.

3-After knocking on guest room, room agent needs to wait for an answer prior entering a room.

4-A Do not Disturb signage should be placed on the room door during the cleaning process.

5-Any item left by the guest in the room becomes immediately the right of the room agent.

6-Bathroom supplies and towels needs to be replaced even if not used.

7-Sink stopper needs to be in the open position.

8- Room service Trays should be placed inside of room. F&B should be informed about it for collection.

9-Making the bed is an essential activity of the Stage step.

10-If bed bugs are detected, apply immediately the needed treatment.

11- When cleaning the room floors, start from outside to inside.

12-Wearing protective equipments is essential when stripping the bed as part of safe working measures.

13- The black light is used to detect bed bugs in mattresses.

14- Mattress should be checked for stains, damage & general conditions.

15- Housekeeping supervisors are becoming redundant due to the Self Inspect concept.