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QuikTrip case study

1. Evaluate QuikTrip's operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
2. Analyze how operation management activities affect the customer experience. Select two operation management challenges and provide the solutions for confronting them.
3. Examine QuikTrip's value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
4. Determine the different types of performance measurements that can be used to measure QuikTrip's service-delivery system design. Select at least two types that can be applied and provide justifications for the selection.
5. Examine the different types of technologies applied to QuikTrip's service operations and evaluate how the technologies strengthen the value chain.

http://supplychainresearch.com/images/quik_trip.pdf

Topic Introduction

In the introduction section, introduce the company selected. Also, provide background information about the company.

Competitive Advantage

Here you will evaluate QuickTrip's operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.

OM and the Customer

In this paragraph make sure you analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.

The Value Chain

Examine QuickTrip's value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Performance Measures

Determine the different types of performance measurements that can be used to measure QuickTrip's service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.

QuickTrip's use of Technology

Examine the different types of technologies applied to QuickTrip's service operations and evaluate

how the technologies strengthen the value chain.