$($

i

$)$

$$Explain the difference between management and leadership.

$($

ii

$)$

$$Describe the traditional and non

$-$

traditional methods employers use to recruit new

employees.

$($

iii

$)$

$$What are the requirements for managing a diverse workforce?

Many Canadian companies have adopted a form of workforce management that they believe

will enable them to compete better in the world market. They keep a "core of management

and valued workers" whom they favour with good benefits and permanent jobs. They take

on and shed other workers as business spurs and slumps." These jobs pay less

$$

nd have few

if any benefits. Answer the following questions:

$($

i

$)$

$$What is likely to be the impact of this trend on employee motivation? Will temporary

workers be as motivated as permanent employees, especially if they continue to look for a

"decent" job?

$($

ii

$)$

$$How will this, in turn, affect production and service to customers? Given the growing

importance of teamwork and cooperation, is quality production likely to suffer?

$($

iii

$)$

$$What are the long

$-$

term impact on the competitiveness of companies?

$($iv

$)$How can companies develop employees' long$-$

term loyalty in such circumstances?