Question: I HAVE 2 QUESTION ABOUT OPERATION METHOD: 1.When the arrival rate is greater than the output rate of the work process or vice versa, what

I HAVE 2 QUESTION ABOUT OPERATION METHOD:

1.When the arrival rate is greater than the output rate of the work process or vice versa, what are the methods used to balance supply and demand in the short term? How does the organization address longer-term imbalances between supply and demand?

2. In your view, what are 1 or 2 the biggest flaws in the current service delivery system? What are your suggestions for improvement?

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