I have completed class project OBSERVATION for BUS102 customer service management where I have done evaluation form based on how CSR interact with customers at the Hotel. I Pay particular attention to their ability to develop a relationship with customers so the customers will want to return. After observation, develop a training plan for the person/group I observed to make sure the areas of weakness i identified are addressed and corrected. I consider employees verbal and non-verbal communication styles when addressing their training plan. NOW please advise how to do an outline of my presentation for class project OBSERVATION?