I have done a Business Impact Analysis (BIA) for a coffee shop. Could you please help with one of my Critical Business Activities? 

For the below Critical Business Activity how do I do an Action plan to mitigate the two below risks under the headings - 

Employee retention and training	This critical activity involves retaining employees and providing them with training to ensure they can provide high-quality service to customers. The business typically spends $500 per month on employee training and retention activities.	High	In the event of high employee turnover or inadequate training, the business may face a loss of revenue and reputation. A high turnover rate can lead to a loss of customers and increased expenses related to recruitment and training. Inadequate training can result in poor service and customer dissatisfaction, leading to a loss of revenue and reputation.
Online ordering and delivery	This critical activity involves accepting online orders and providing delivery services to customers. The business typically receives 50 online orders per week, with an average order value of $10.	Medium	In the event of a website or delivery system failure, the business would suffer a loss of revenue and potential customers. The loss of revenue would depend on the extent of the failure and the resources invested in the system. Additionally, the business's reputation may be affected, leading to a loss of customers.