I have no time I need all answer together Course customer service

1. Of the six communication and listening roadblocks, which three do you think CSRs should most avoid using when serving customers? Explain.

2. Of all the elements that constitute body language, which three would you describe as the most important when serving customers? Explain.

3. If one customer expressed confidence and another expressed nervousness, what types of body language signals would you look for in each instance? How good are you at interpreting body language during customer service exchanges? Discuss.

4.In your opinion, what societal factors make it difficult for organizations to establish a proper dress code in today's workplace?