I have to summarize the case study article. The Who, What, When, Where, and How needs to be found.

This is for my class of Facilities Management! Thank you!

SPORTS FACILITY MANAGEMENT - CASE STUDY; MULTI-PURPOSE HALL/ ICE RINK IN DELNICE Fundamental and Applied K incsiology - Sevpe forwand SPORTS FACILITY MANAGEMENT - CASE STUDY: MULTI-PURPOSE HALL / ICE RINK IN DELNICE Marke Feric and Neasi Peikarin Kaden Facwity for towricor and hougitaliry mukgerment, Opetila. Croatia Abstract Sport in modern teuriem has become an important contest ef aty and, in mamy casc, the acods for prowimes of sports facilities and services within tearicm have increaved. Therefore, providers of facilitics for ipects services showld scek to improve their efficiency and cffertiveness. The aim of this paper is to analyse the importance of managing sports tacitikes for sports and tourism markets and provide new insight en erganising the ipoets effer in the detinutice. A case stady methed is used for boltatic and in-depth anahsis en a feal sports facilty - the Mulh-porpose hall / loe titk in Delaice In addition to describing the current stuation, the analysis will isclode mujor difficulties in duily fuscticening: potential cooperatioe and investment required to meet the standard ser by the spocific murket aiche. Ney wordic sports expericeces, moriom, strategies Introduction The relationahip between tourism and spont is not nesr and was analysed by many athers ever mere than balf a Keller, 2002, Turce, Riley, \& Swart, 2002. De Keop, \& Vun Heecke, 2009, Hartoluci, 19s6, 2000, Weed, 2001; Weed, \& Eall, 2009, Sobry, 2011: Radicchi, 2013). Their analyses indicate that foeriom and spoet ase twe cogate asd clesely interrelated social phenomena. Indeed, Keller (2002) coecloded that wourisen as an experience-erieated activity, asd sport, as a performasce-ericeted activity, ate very much like Siamese twins. Aetive or persive participation is sperts or athletic activitics can provide tourists (both day asd overnigle vintons) with ectraondinary afvertures and expericoces. In addition. types of sporting activities and the uniqpe expericnces that ate copected from dhese activities directly affect the lourists when thoosing the destination (Woed, \& Fall, 2009, Retic, 2010) Neverthelesk, one cannot forget the fact that sports experiences arise froen a wique interactive of pesple, activities and places (Weed, d Ball, 2009), where places could take the ferm of a natural ie artikial, eutcoer or indwer sports faciliny. The importance of sperts facilities in the creatioe of overall spoets tourim experieaces was alie highliphed by ocher authon. For instase, Greermwed, Fiak and Pastoee (2002) found ptysical fecility, Ilarrise-Hail and Culip (A00)) found quality of iafrastructure, and Hogstrom, Rosner and Gestafiven (2010) fiend physical wervice eminoninete as dey factors that have a major inflacece ee customern' experichces and satisfactive Therefore, these findings indicate the need for management of iports facilitics which becaece an intcyral purt of spoits management (Hartoluci, 2003, Arthur, 2010, Fried, 2010, Schwar, Hall, \& Shibi, 2010, wo liat eety a fice) Sperss focility manapers will need to accuire a wide variety of manaperial kills and knowledpe in ceder to be adequahely pecparad to plan, construct, peonote and manage these facilities. The aim of this paper is to analyse the importance of managing sports focilities fir sports and boetism markets, and to provide new insight into the organisation of the spovts offet in the deitination. Theorics and concepes ane broceht to life by using a case study nethod. The paper is divided into three soctions. The firn pesentsa bricf descriptise of the canemt status of the Merti-parpene hall / Ice rink in Delnice, including the major difficulties in as daily operation. In the lecued sectiom, strasepies ie onder to create the faciliy and make the facility manager more suecessful ase povposed. The puper finister with cuodafing reauris. Current status of the Multi-purpose hall / lce rink in Delnice The Multi-parpose hall / Iecrink in Delnice was built in 2008 and funded by the Futopean thinn, with the Primarliogoeanska Cousty and the City of Delaice as partners. Ober partecrs were Gotanki sportuic centar Lid and the Touriat Board of Delnice. The Multi-purpese hall is currently managed by the Goramki sportsti ecetir tid and is opened all year round (as ice rink during the winter months or as a coecrete playgnound dering the summer meetha). The facilty occupies a total area of 1,800 square meters. H includes the catering facility, loclier nocens, a storage, as wetl as a purking lot. It is well connected with major regional centers such as the City of Rijeka (30 minutes by car) and the City of Zagreb (60 minules by car), and easily aceessible by train or road. The business cooperation between Goranski sportski centar Ld and its cliemts a based under the terms of a lease agreement (prior notification for groups or individual arrivals and single tiskets. Travel agencies, primary and secondary schools as well as sports clubs and various associabons are direct beocticianics of its capucitics. During the three winter moeths, the ice hockey elas "Mamut" it Delnice uses the ice rikk three days a weck for teop bours a dey (six houn a week in toeal Individual skaters are potential customers of the ice rink too and the cageciry of the ice rimk is 100 visiturs per hour The price is 65000 HRK per hour for the whole ice rink, 2500 HRK per heur (iscludes skides) or 1500 HRK per buur (with your own kkates) for individual skaterk. Comparing the prices fos the whole ise rink between the lee rink is Delinice (650.00 HRK per hoar, possible discount) and the bee hall in Zagreh (it is the closent to that ef Delnice, 1.850.00 HRK per hour, no discount) a big difference in the price of rent between the two can be noticed. In could be explained by the type of building and full range of services offered (changing rooms, showers an ste, ete) Furthermare, the location itself (million people that gravitate to the area) enables the farmation of a more ecveomic price. Alse, a higher concentrative of sports clubs and the existence of various associaticens as pecential clients previde a larpe aemberdip, contineous vasits and a bigher capaciry utilization. Therefore; the lee hall it Zagreb cannot be coesidcred as a direct competitor but it can be cited as an erample of best practice. Table 2 shows revense structure of the Multi-perpose hall / lee riek Delise for the last four yrars. Approximalely from 50 to 60 per ceet of the sotal receipss is cash aft collected during wiater seasoe by itdividual viators (skaters) Daily average is between 45 and 55 skaters. Accordingly, eperating costs are particulatly high during the winter months (more than 35,00000 HRK a month) and are manifesied throagh latge amounts of ponsumpd electricity and water and costs for clearing snow around the boilding. Its current utiliration rase of only 35 per cent (cm a yearly basis) is insulficices fer planting any additional investments or Aor creaing Bew values. However, the ability to modify ins ofler throughest the year pruvides a variety of options on the sponts and tourism merkets (rentibg to sports teams for traiaing and ceenpetitice purposes or fer various ekents and manifestations during the sammer and winter seasoel. In the Fight of these poschilies we can dedwee that it is necessary to change the existage basiness model, primarily in the form of adequate matzeral and markrtieg activitiex Mertover, taking into accoum the maintenance cost of the facality, especially in the winter period, several strategies could be considered in order to improve the performance. Possible success strategies Alibough contracts provide the busis for the poeparation of the budget and the caleodar of eveats in the facility, an offer mest contain the basic prices and possible variatioes and disccunts. The flecibility and the possibility of meeting the needs and desires of besiness partners should be imvolved is cantracting, at lexst to the eatent of covered eperating costs. Table 3 sherss the possible clients and the associated drscount. The affer applies cely to the winter term (ike rink while the summer term includes only the reatal rate per hour, which amounts to 490.00HRK per hour. Based on experiences and results of the previous basiness period, s5x saenanis of fultre business aratcgies and the possible consequences, ate peoposed (Table 4). There is ancher fact that contributes to the possibie sucessful business fature of the lee rink in Delnice. fus poeratia! for training purposes has been resognixed by the leadenship of ice hockey chd "Medvekak" from 7 agtet. In eooperatice with ice hockey club "Mamut" from Delaice, the mecting with Goranoki spotaki centar Lad was initiated in 2012, in order to come to an agreemene ce possible cooperation. Prerequisites for the poegeration are primarily conditions that must be met in terms of equipenent, quality of ice surface, ctc. The loe rink mects most of the techaical reqairements for trainings, but for professional matches and competitions additional invesment in protective plastic for the auditoxiuan. dressing Fooms and aceess to the parking lot for buses, shoold be done. The ice risk staff is sufficient for busic operation, because sport teams usually have their own staff in charge for the organisation of trainings and maiches. Aceertuashy. imvesiments are nocessary if the facility manager wants to fully commercialize the faciliy and put it inte functiin as