Question: I. Identification: Recall the concepts and terms discussed. Write the correct answer in the space provided before each number. (5 items x 2 points) ________________1.

I. Identification: Recall the concepts and terms discussed. Write the correct answer in the space provided before each number. (5 items x 2 points) ________________1. It involves the active process and programs by which organization managers make everyone more aware of and sensitive to the needs and differences of others

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