Question: I just need a response to the 2 separate post below Post 1 An article produced by Dwoslom & Timberg (2016) and published in The

I just need a response to the 2 separate post below

Post 1

An article produced by Dwoslom & Timberg (2016) and published in The Washington Post, discusses Google's introduction to the hardware production by expanding their technological products through the development of smartphones. The article presents Google's initiative to adapt to the ever-advancing technology of the 21st century and remain a top competitor in the tech industry. In addition to Google's smartphone development, the tech company also launched it's Amazon Echo and virtual reality headset (Dwoslom & Timberg, 2016). Google focused their expansion in technology by incorporating artificial intelligence (AI) that would allow users to have conversations and make demands by speaking directly to their devices.

Google's mission is to "organize the world's information and make it universally accessible and useful" (Google.com). The tech company's expansion to hardware further promotes their mission of organizing the world's information and making it universally accessible by providing hardware that allows hands-free access to the internet and providing new methods to access online information. Though the missions statement does not clearly include the production of hardware devices, this change in products offered can be justified through the mission statement as mentioned above. As an alternative, the mission statement can be revised to "to organize the world's information and make it universally accessible ad useful through advancements in the online sphere and technological devices".

Post 2

The company I am choosing to look at is T-Mobile with their vision statement being, Our responsibility extends beyond the boardroom. Through community projects, disaster relief efforts, and green initiatives, the planet, and our fellow human beings are always top of mind. Currently T-Mobile is in the middle of a restructure along with downsizing the workforce specifically in the T-Force section T-Mobiles online customers service sectors (Facebook, twitter, Instagram, ext.) The article goes on to state to better support our customers, T-Force is being reduced to 5 U.S. call centers effective immediately. The article goes on to state that T-Force as you known has been dying for over a year now with a series of employee and consumer policy changes. (Phone Arena, 2023)

This change is causing a 67% layoff in the T-Mobile online customer care community. T-Mobile has offered a relocation to one of the 5 call centers or a severance package for those effected. Looking at the vision statement their reasoning does not match the vision statement for reducing the workforce. If its to customer costs and reduce carbon footprint, its a stretch but could be related. However, currently there is a negative perception of senior leadership teams as this came out of nowhere 3 days ago. There is no reason behind the cutting of 12 call centers that has been publicly stated by leadership teams. Other than organization restructures. T-Mobile should have a reason behind the why of cutting down the call centers support and allowing for clear communication between the organization, employees, and public.

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