Question: I just need answer for 2.C Thanks You are a manger who employs a participative control approach. You have concluded that corrective action is necessary

I just need answer for 2.C

Thanks

You are a manger who employs a participative control approach. You have concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence di you think employees will find more compelling: quantitative measurements or anecdotes from interaction with customer? explain your answer.

b) How can you use each type to show improvement over the coming time periods.
c) Where do you think you can find the data to use in these two types of measurement?

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