I$\text{'}$m not sure what the problem is$.$ In my training they told me I need to hit sales numbers and fulfill customer needs based on the products the bank offers. What do you think the problem is$?$

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You are not able to effectively mafinage conflict with customers. By fighting with them you push them away to other team members, or worse, to competitors.

Customers get upset because they think you are rude and can't control your emotions. This leads them to shy away from doing business with you.

Customers are frustrated because of a lack of consideration on your part. They don't think you are really listening to their needs.