I need a report for 300words reflection on a chapter below these are the slides without by your own words

Definitions of Quality The measures of quality:

-Functional

-Design-related

-Aesthetics

Conformance to agreed requirements (Crosby)

Fitness for purpose/use (Juran)

Conformance to specification

Why is Quality Important?

Quality is notnegotiable

Qualityisall-pervasive

Qualityincreasesproductivity

Qualityleads to better performance in themarketplace

Qualitymeans improved businessperformance

Thecost of non-quality ishigh

Qualityis a way of life

Importance of Quality

Development of Quality: Four levelmodel

Inspection

-After then event screening-Detectionbased

Quality Control

-Introductionof basic systems - still Detection Based

Quality Assurance

-Development of complex systems - Prevention based

Total Quality Management...

-Development of culture - People based

INSPECTION

Lowest level of quality development

Key product characteristics examined

-Compared to knownstandard

-Lackofownership

-Aftertheevent

-Lackof feedback to source

Inspection will not provide any basis for processimprovement

Debatableif it provides an effective screening against defects reaching the external customer

QUALITY CONTROL

The second level of quality development

Implied use of control systems

-Raw materials, drawing issues, inspection reports

Development of inspection procedures

-Calibration, limited quality audits

-Use of basic QM tools

Defect recording andanalysis

Qualitycosts still unknown

-Limited use of operator self inspection

Still largely based on goods inwards inspection

-Reliance on inspection to catch non-conforming work

quality assurance :

Third level of quality development

Represents a shift from detection toprevention

Plannedand systematic actions defined

-Existence of mature qualitysystem

-Greateruse of QM tools - SPC, QFD,FMEA

-Knownlevels of quality performance andcosts

-ISO9000 or major customer approval

Most mature manufacturers atthislevel

total quality management :

Represents the most advanced stage of quality development

A Managementphilosophy

Applicationof QM to all aspects of business

-Focused on the requirements of thecustomer

-Recognizesthe importance ofsuppliers

-Companywide approach

Continualimprovement

Integrationof all quality systems andprocedures

Developmentoforganizationalculture

DEVELOPING TQM:-

Organizing

Systemsandtechniques

Measurementandfeedback

Changingthe culture

TQM principles:-

Internal customer supplier relationship

Continuous Improvement

Teamwork

Employee participation/development

Training and education

Suppliers and customers integrated into the process

Honesty, sincerity and care

Key Questions

Why Quality is important?

Discuss the quality development model - think about examples represent each of the four levels

What are the key elementsof TQM?