I need a unique answer that has not been posted already please

In academic and business writing, a negative letter contains a bad-news, or email that conveys negative or unpleasant information. Such an information is likely to disappoint, upset, or even anger a reader. Sometimes negative letters use euphemism to soften the blow. In such cases, negative letters bring unexpected news, which can be good or bad, depending on the explanation.

Now, read the example below and answer the questions that follow.

Dear Ms. Lodge, Thank you for ordering our professional Chinese wok combo. You will find that wok-cooked foods are both delicious and quick to fix. We have sent you an upgraded wok set that has 2 extra inches of cooking area, thanks to our suppliers generosity. This 16-inch wok is more efficient than the advertised 14-inch wok that you originally ordered, but at no extra cost. To complete your collection, the skewers and cookbook will arrive by July 22. Remember that Wok Wok Wok offers specialized items for all your cooking needs. Please stop by on July 10 for a free demonstration on preparing Japanese sushi. You may also want to take advantage of our special prices on Japanese cookware, which will only be available that week. Sincerely, Harry Wok

Now answer the following four questions:

1. Do you think the letter was negative? Why?

2. What is your reaction to the letter? Happy? Angry? Sad? Confused?

3. Do you think the letter is straightforward or sugarcoated?

4. What alternative would you have preferred? How do you think the letter should have been written?