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A significant piece of customer research has been carried out in order to inform HSBC's continuous efforts to improve customer experience across their branches and contact centres. You have been tasked with analysing the data and providing a summary of the key insights that can be used to implement enhancements. This will involve looking at some written information and a large amount of numerical data. How would you prefer to approach this piece of analysis? Please RANK the responses below from 1-5 by clicking and dragging the 3 lines, with 1 being what you would most likely do and 5 being what you would least likely do: 1 III You would prioritise looking at the non-numerical data sources. You feel more comfortable with this type of information than with numbers. A III You would focus on the numerical data first. You know that this is a helpful place to start your analysis. B 3 III You would prioritise what you found most interesting, regardless of its format. You like to investigate things that you find easy to understand. III You would prioritise understanding the numerical data. You enjoy working with complex numbers and are confident that this will help support your conclusions. D 5 III You would start with the written information. You find this more engaging and informative. E