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TRUE & FALSE STATEMENTS

Which of the following statements is TRUE? In service industries, customer contact is not of a big importance. O To make standardized products you often seeks customer specifications. In service operations, back office routine is quite standard and predictable, with many steps having considerable task divergence based on the client need and high level of interaction. High task divergence and flexible process both flows imply that you have flexibility of the employees, facilities and equipment. Which statement is TRUE? o Continuous flow process in manufacturing can be set up to have a high degree of product customization. O For mass produced items, you can incorporate batch processes in a make-to-stock strategy. O The level of customization of a product is a considerable factor when determining the choice of a manufacturer's process structure. In service operations, back office routine is quite standard and predictable, with many steps having considerable task divergence based on the client need and high level of interaction. Which of the following statements on capital intensity is FALSE? O Decreased automation lead to higher capital intensity. o Capital intensity can be too expensive when volume of production is low. O High capital intensity implies high levels of fixed automation. O Automation means that equipment used in production is self-regulating and self-acting. Which one of the following statements do you think is TRUE? Assignable causes of variation are purely random factors that can be assigned to a particular process. O SPC and TQM are one and the same thing. Common causes of variation are those factors that can be identified as commonly occurring at a particular process. O Nothing can be done to completely eliminate variation in process output