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13 After (M&M) was opened for 3 months, Medro & Mariana noticed that when asking the customers how they feel about the service at (M&M), they would say: "you guys are really nice and friendly, but you mix up orders and your service is slow." They concluded that: a. their procedure side is strong, but their human side is weak b. their procedure side is weak, but their human side is strong c. both their procedure side and human side are weak d. the customers are too demanding and don't know what they are talking about e. all of the above 14 Liliana told Medro one day: "I notice that (M&M) is doing really well. This means you will need to start hiring more employees in the near future. I suggest, Medro, that when you interview a new employee, don't only look at their skills, education, and experience; but in addition, make sure that this employee is strong physically." Liliana most likely was thinking about what can positively or negatively affect: a. packaging b. motion c. productivity d. breakeven e. none of the above