I need fast help in these two questions. I just want answers.

1- James Reed, head mens basketball coach of the West Mississippi University Fightin Frogs, implemented a policy that his coaches would not wear any team gear when attending any off-campus, university-unsanctioned social function that served alcohol and involved the actual or potential presence of children. What form of organizational citizenship behavior was this? 2- Tyrone is seeking a job. He sees a job description for a position as a hotel front desk clerk. It reads: As a hotel front desk clerk, you will be responsible for greeting guests in a courteous and professional manner. You will be responsible for call in and walk in reservations which include processing payment and safeguarding guest information. You will coordinate services per guest requests to ensure a positive stay. You will maintain the front desk area in a clean professional manner. You will need to work collaboratively with other staff members in the hotel to ensure a safe, positive stay for the guests. As need you will be expected to assist others in maintaining the cleanliness of the property. GED or H.S. diploma. 0-2 years of customer service experience. Must be willing to undergo a background check as a part of the hiring process. Is this a knowledge work position or a service work position?